Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn’t turned up in 3 more days, please contact us.
We only ship from the United States. Please allow 24-48 hours for your order to be processed due to high order volume.
*Please expect slight shipping delays due to COVID-19. Please contact the mail carrier (UPS, USPS, DHL, DHL Express) for updates regarding your order status.*
WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS
Wittrock Fitness is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.). Wittrock Fitness is not responsible for unclaimed or refused orders. Please contact the mail carrier with full name and tracking number.
Wittrock Fitness is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.
Domestic Orders (within the USA) standard shipping is 5-7 business days, excluding weekends and federally observed holidays. Due to the ongoing global pandemic, postal carriers around the globe are seeing delays.
If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.
***Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***
Please reference the information and links below to learn more about the claims process.
For claims with UPS: https://www.ups.com/us/en/help-center/claims-support.page
- Claims with UPS can take up to 10 business days.
For claims with USPS: https://www.usps.com/help/claims.htm
- Claims with USPS can take up to 25-30 business days.
For claims with DHL: http://www.dhl-usa.com/en/express/resource_center/claims/claims_faqs.html
- Claims with DHL can take up to 30 business days.
Wittrock Fitness does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.